FAQs
What material is used for your jewelry?
All of our products are made with 100% real solid 925 sterling silver. We use real gold, rose gold, rhodium (depending of selection of color) to plate the precious silver metal, ensuring that it will not tarnish. Plating is 5 times real gold/rhodium/rose gold (PVD), guaranteed to last a very long time.
Do you use real diamonds?
We specialize and use moissanite stones, we do offer lab and natural diamonds per customers request. All of our jewelry is precisely tested. All of our items also come with their own unique GRA certification, including all the details of these precious moissanite stones, such as weight, carat size, color grade, clarity, and more!
What should I do if something goes wrong?
JewelsByDrew offers 24/7 customer support to all of our clients! You can contact us by going over to our contact page and submitting a email or sending us a text message. One of our Jewelry specialist's will contact you back within 24 hours!
My shipment has been delayed, what now?
We offer free same day shipping with all of our orders. It is very rare for shipments to be delayed as we ship all products from USA, however, on the occasion that it is delayed, please reach out to us via email, and we will get it taken care of as well as provide exclusive offer for the inconvenience.
Do you do custom jewelry?
Yes! We do specialize in custom jewelry, and are always taking orders! You can start an order by contacting us here.
Are your products water-proof?
Yes! All of our products are water and sweat proof. Guaranteed.
Do you offer warranty?
All of our jewelry includes lifetime warranty and cleanings for your duration of ownership. Each order is shipped with a warranty card, that contains a QR code on the back. If anything happens to your piece at any time during ownership, we will fix or replace it, no questions asked.
What is moissanite?
Made from silicon carbide, moissanite is a lab created gem that is often used as a diamond alternative because of its durability, sparkling appearance and affordable price tag.
What is moissanite made from?
Composed of silicon carbide, moissanite is a lab created gem often used as a diamond alternative. Why? It’s exceptionally durable, gives off a fiery sparkle, and comes at attainable price points. Moissanite was first discovered in a meteor crater in 1893 by scientist Henri Moissan. Today, however, naturally occurring moissanite is incredibly rare, which is why the creation process is replicated for jewelry purposes